1. What is Elite Group Dental Network?

Elite Group Dental Network is a nationwide network of accredited dental clinics. We provide members with access to dental benefits and pre-arranged service coverage through our partner clinics.

 

2. Who is eligible to use the membership?

The membership may be used by:

• The enrolled employee/member

• Declared dependents (if included in your company’s plan)

Only active members are eligible to avail of services.

 

3. How do I avail of dental services?

It’s simple:

• Book an appointment with any of our accredited partner clinics

• Inform the clinic that you are an Elite Group member

• Upon visit, present your digital or physical Membership ID together with another valid ID

• The clinic will verify your eligibility before treatment

We recommend confirming your coverage before your visit.

 

4. Do I need to schedule an appointment?

YES. Members are advised to contact the clinic directly to schedule an appointment and inform them that they are an Elite Group member. Walk-ins may be accommodated depending on clinic availability.

 

5. What dental services are covered?

Coverage depends on your company’s selected plan. Common inclusions may include:

• Oral consultation

• Oral prophylaxis (cleaning)

• Basic fillings

• Simple tooth extraction

For complete coverage details, please coordinate with your HR department or thru our Customer Service Hotline.

 

6. Are there services not covered by my plan?

Yes. Services such as:

• Orthodontics (braces)

• Cosmetic procedures (whitening, veneers, crowns, etc.)

• Advanced surgical treatments

• Dentures

Specialized procedures may not be included in standard plans. However, partner clinics may offer these at preferred or discounted rates.

 

7. Can I visit any dental clinic?

Services can only be availed at accredited Elite Group partner clinics. Please check the updated clinic directory on our website before scheduling.

 

8. What if the clinic cannot verify my membership?

If verification cannot be completed immediately:

• The clinic may contact Elite Group for confirmation

• You may be asked to wait or reschedule

In some cases, you may need to coordinate with your HR department. To avoid delays, ensure your membership is active before your visit.

 

9. Is there a limit to how often I can avail services?

Yes. Some services (such as cleaning) may have frequency limits per year, depending on your plan coverage. Please review your coverage details for specific limits.

 

10. What if I lose my Membership ID?

You may request a copy of your digital ID through:

• Your company's HR department

• Elite Group customer support channels

Your ID is required for verification purposes.

 

11. Can I transfer my membership to someone else?

No. Membership is non-transferable and may only be used by the enrolled member and declared dependents.

 

12. Will Elite Group Dental Network verify my clinic visit?

Yes. For quality assurance and proper claims validation, our representative may contact you to confirm your visit and the services availed.

 

13. Who can I contact for concerns or assistance?

For inquiries, coverage clarification, or feedback, please contact:

Mobile Phone : (+63920)951-7005 / (+63917)315-4926

Telephone : (+632) 8836-7181 / (+632)8836-7182

Viber : (+63920)951-7005 

Email : elitegrouphealth@gmail.com